WEBSITES
Website creation & maintenance
Website design, updates, and maintenance. Clearer content, easier inquiries and booking, and practical improvements informed by analytics and SEO.
MILWAUKEE, WISCONSIN
Hi, I’m
JD Claas.
What’s your passion?
Let me help with the rest.
I create and maintain websites, design and develop apps, and help with daily business tasks—giving you more time for the work you love.
HOW I WORK
Many skills.
One purpose: your passion.
You started something because you care about it. Keeping a website current, untangling technology, organizing information, and getting the word out can pull you away from the reason you began.
I connect my experience in customer support, IT, web development, and business tools to help wherever it makes the biggest difference. That might mean a better booking flow, a clearer spreadsheet, an email newsletter, or an app prototype that brings an idea to life.
We start with what matters to you, agree on what I can take on, and keep the next steps clear. You get practical, personal support and more space to concentrate on your passion.
HOW I CAN HELP
One versatile person.
A little less on your plate.
APPS
App design & development
App planning, interface design, clickable prototypes, and development. Exploring useful tools for everyday challenges, business needs, and health education.
BUSINESS SUPPORT
Daily business support
Spreadsheets, newsletters, organization, research, and everyday tech help. Thoughtful use of AI and analytics supports the work, with your goals and approvals guiding the process.
APP DEVELOPMENT
Real challenges.
Ideas worth building.
I’m developing iPhone app projects alongside my website and business support work, including health-focused concepts inspired by everyday experiences. My focus is on making ideas understandable, useful, and easier to navigate.
IN DEVELOPMENT
Health & wellness apps
I’m currently developing a couple of apps in the health and wellness field, alongside other app ideas and prototypes.
These are projects in development, not released medical tools.
IDEAS & PROTOTYPES
Apps for business & everyday life
Turning a problem or an idea into a clear plan, screen designs, and a working prototype. I explore the tools and development approach that suit the project, then refine it through feedback and troubleshooting.
Let’s talk about your ideaPROFESSIONAL BACKGROUND
Experience that connects
people and systems.
Customer Support Specialist
Supported customer-facing web systems while working across sales and implementation teams.
- Organized workflows in ClickUp and helped troubleshoot issues across web platforms.
- Connected customer needs with the teams responsible for implementing solutions.
Help Desk Support Specialist
Helped clients nationwide troubleshoot websites and registries for educators, courses, and certifications.
- Reproduced bugs, documented troubleshooting steps, and organized support tickets.
- Communicated resolutions to internal teams, stakeholders, and end users.
PC Management
Helped staff resolve technology issues and navigate computer upgrades with clear, patient customer service.
- Guided users through device transitions, transferred data, and configured applications to support their everyday work.
- Troubleshot Windows, Microsoft 365, printing, and application issues, explaining solutions in plain language.
HIT Service Analyst
Provided responsive help desk support, diagnosing computer, application, hardware, and access issues for staff.
- Used knowledge resources to diagnose issues and guide team members through resolutions.
- Resolved account and access problems, documented support requests, and communicated next steps to users and technical teams.
IT Consultant
Administered the organization’s server and Microsoft 365 environment, created employee accounts and profiles, and monitored the server for issues.
Marketing Analytics Intern
Worked with Google Analytics, Google Ads, and Amazon advertising data to evaluate keyword strategies and identify opportunities to improve campaign performance.
TOOLS & STRENGTHS
A versatile technical toolkit.
IT systems & support
Helping people use their everyday technology with confidence.
- Microsoft 365
- Windows
- Active Directory
- ServiceNow
- Hardware troubleshooting
- Account & access management
- Device upgrades & data migrations
- Application configuration & user guidance
Business strategy & website performance
Finding practical improvements and using data to decide what to test next.
- Business & competitor research
- Google Analytics & traffic analysis
- SEO tools & keyword research
- Content & call-to-action improvements
- Customer journey & booking-flow review
- Baseline measurement & improvement testing
Web & customer experience
Connecting platform support with business needs.
- Website & registry support
- Bug reproduction
- Technical documentation
- ClickUp workflows
- Customer service & user guidance
- Stakeholder communication
App development & prototyping
Building on my web development foundation to explore useful mobile experiences.
- iPhone app development
- SwiftUI & Xcode practice
- Interface & user-flow design
- Clickable prototypes
- Testing & troubleshooting
- Health education app concepts
AI skills
Applying AI to research, content, and business workflows—with clear instructions, careful review, and human judgment.
- ChatGPT prompting & task design
- Business & competitor research
- Marketing analytics & content insights
- Website & marketing content development
- AI workflow & agent planning
- Source verification & output quality review
- Responsible AI use, privacy & human approval
- Website prototyping & coding practice
SELECTED AI PROJECTS
- Designed an AI-assisted weekly marketing workflow for clicks, keyword searches, social analytics, and competitor updates.
- Created reusable prompts for traffic analysis, uncertainty labeling, baseline measurement, and human review.
- Built and revised a private clickable Luna Verde Beauty & Wellness website concept with a provider directory, workshop hub, owner brief, and simulated non-live actions.
- Designed proposed AI support workflows for Milwaukee small businesses, including website maintenance, appointment intake, FAQ drafting, marketing content, and reporting.
- Created proposed multi-agent organizational models with coordinator, specialist, evaluator, and human approval roles.
- Developed AI-assisted business plans, marketing strategies, financial planning materials, and client pitch presentations.
TRAINING
- OpenAI Academy Applied AI Foundations — in progress
- OpenAI Academy AI Foundations — practical prompting, context, output review, uncertainty awareness, and responsible AI use
EDUCATION
A foundation for building.
2019
Coding Bootcamp
UW Extension Program
2014
Information Technology
Milwaukee Area Technical College
LET’S CONNECT
Let’s make room
for what you love.
Tell me what you’re passionate about, what’s getting in the way, and what you’d like to hand off. Whether it’s a website, an app idea, or everyday business tasks, we’ll find a practical place to start.